America First Membership Agreement & Disclosures

The America First Credit Union Membership Agreement is the master document that governs every AFCU account a member opens — deposit, loan, electronic services, and Visa. It establishes the cooperative ownership relationship between the credit union and the member, defines account types and ownership structures, sets out deposit and withdrawal rules, describes electronic services (online banking, mobile app, ATM, debit, Zelle), specifies fees, outlines dispute resolution under Regulation E and Regulation Z, and details how AFCU delivers statements and notices. The full agreement is provided at account opening, kept current inside online banking under Documents and Disclosures, and available at americafirst.com under About then Help then Disclosures.

What the membership agreement covers

The agreement is the legal contract members enter when opening a Regular Savings account ($5 minimum deposit) and joining AFCU. It addresses ownership structures (individual, joint with rights of survivorship, joint tenants in common, payable on death, trust, custodial, business), authorised signers, beneficiary designations, and account closure procedures. The funds-availability section sets out when deposited funds become available — same-day for cash and direct deposit, one to two business days for most checks under the standard limit, longer for new accounts or large checks. The electronic funds transfer section governs ATM, debit-card, ACH, bill pay, Zelle, and mobile-deposit activity under Regulation E.

How to access the full document

1. At account openingYou receive a printed or PDF copy of the current membership agreement when you join AFCU, signed and acknowledged as part of the new-account paperwork.
2. Inside online bankingSign in at secure.americafirst.com and navigate to Documents and Disclosures (also accessible via the mobile app under Menu then Statements and Taxes).
3. On americafirst.comThe Help and Disclosures section under About on the official site contains the latest version of the membership agreement, fee schedule, and related regulatory disclosures.
4. By calling 1-800-999-3961AFCU member services can mail or e-mail a current copy upon request, free of charge.
5. At any of 116 branchesPrinted copies are available at the member services desk during business hours.

Fees and disclosures at a glance

AFCU's Schedule of Fees is part of the membership agreement and lists charges for services such as wire transfers (incoming and outgoing, domestic and international), stop payments, returned items, overdraft transfers, expedited card replacement, paper statement delivery (when e-statements are available), early-withdrawal penalties on certificates, and IRA closing fees. The credit union does not charge a monthly maintenance fee on Free Checking or Regular Savings. The Truth in Savings disclosure summarises APY, rate tiers, minimum balances, and how dividends are credited for each deposit product.

Quick reference facts

Dispute resolution and consumer protections

AFCU follows Regulation E for electronic funds transfer disputes and Regulation Z for credit card and credit-related disputes. Members report unauthorized debit-card or ACH activity by calling 1-800-999-3961 or by secure-message inside online banking; the law requires AFCU to investigate within 10 business days (extended to 45 days for ACH and certain transactions). Reporting within two business days limits member liability for unauthorized electronic transactions to $50; reporting within 60 days protects against loss entirely. Visa Zero Liability provides additional protection on Visa-branded debit and credit transactions. The full agreement details arbitration provisions and how disputes are escalated when not resolved at the member-services level.

Privacy and information sharing

The Privacy Notice — delivered annually as part of the membership agreement — explains what nonpublic personal information AFCU collects (account balances, transaction history, contact info, credit data), how it is used (servicing accounts, marketing AFCU products, regulatory reporting), and members' rights to limit sharing. AFCU shares limited data with service providers (card processors, statement printers, fraud-monitoring vendors) under contractual confidentiality. Members may opt out of certain marketing-purpose sharing by submitting an opt-out form available inside online banking or by calling the privacy line. The Notice complies with the Gramm-Leach-Bliley Act.

Overview & Key Provisions

The America First Credit Union Membership Agreement governs all AFCU accounts and member relationships. It opens with a $5 deposit to the Regular Savings share account, establishes cooperative member-ownership, and details account types, funds availability, electronic services, fees, disputes, and privacy. The current agreement is delivered at account opening and available inside online banking, at americafirst.com, by phone, or in branch.

• Opening Deposit: $5 to Regular Savings (the share account)
• Where to Read: Online banking, americafirst.com, branch, or by phone
• Ownership: Individual, joint, POD, trust, custodial, business
• Funds Availability: Same-day cash/direct deposit, 1-2 day checks
• Electronic Funds: Regulation E covers ATM, debit, ACH, bill pay, Zelle
• Credit Disputes: Regulation Z covers Visa credit-card disputes
• Liability Limits: $50 within 2 days, $0 within 60 days for unauthorized activity
• Privacy: Gramm-Leach-Bliley Notice with member opt-out rights

People also ask about the AFCU membership agreement

Where is the official AFCU membership agreement?

Provided at account opening; available inside online banking under Documents and Disclosures, on americafirst.com under About then Help then Disclosures, or by calling 1-800-999-3961.

What does the membership agreement cover?

Member rights and responsibilities, account types and ownership, deposit and withdrawal rules, electronic services, statement and notice delivery, dispute resolution, fees, and termination.

How much to open an AFCU membership?

A minimum $5 deposit to the Regular Savings (share) account establishes membership. Other deposit products may have their own minimums; the share remains the primary membership marker.

What is the AFCU dispute resolution process?

Members file disputes via secure message in online banking or by calling 1-800-999-3961. Card disputes follow Regulation E (10 to 45 business days investigation) and Regulation Z timelines.

Can the agreement change over time?

Yes. AFCU notifies members of material changes in advance, typically by mail or e-statement notice and by publishing the updated version inside online banking and on americafirst.com.